Welcome to HDL Global Transportation. By accessing our website or booking our services, you agree to the following Terms and Conditions.
1. Definitions
For the purpose of these Terms:
- “Company” refers to HDL Global Transportation
- “Client” or “Passenger” refers to the individual booking or using our services
- “Service” refers to luxury chauffeur and transportation services provided
- “Vehicle” refers to any assigned transportation unit operated by the Company
2. Services Provided
HDL Global Transportation offers professional chauffeur services, including:
- Airport Transportation (DFW, DAL, and surrounding airports)
- Corporate Transportation
- Hourly Chauffeur Service
- Special Events and Private Transportation
- City and Intercity Transfers
All services are subject to availability and scheduling.
3.Reservations
- All bookings must be made through our website, phone, or approved booking channels.
- A reservation is considered confirmed only after written or electronic confirmation is issued.
- The Company reserves the right to accept, modify, or decline any booking request.
- Clients are responsible for providing accurate pickup, drop-off, and flight information.
4. Pricing & Payments
- All rates are subject to time, distance, vehicle type, and service requirements.
- Additional charges may apply for tolls, parking, waiting time, or special requests.
- Payment may be required at the time of booking or upon completion of service.
- We accept payments via major credit cards (Visa, Mastercard, AMEX), Zelle, and approved corporate accounts.
5. Cancellations, No-show & Refunds
- Cancellations must be made at least 6 hours prior to the scheduled pickup time.
- Late cancellations may be subject to partial or full charges.
- A “no-show” is defined as failure to appear at the designated pickup location without prior notice and will result in full fare charges.
- If a refund is applicable, the original payment method will be used.
6. Delays & Waiting Time
- HDL Global Transportation reserves the right to charge for waiting time—billed by the hour or fraction thereof—for Point-to-Point services and pickup transfers, based on the established hourly rate.
- Our airport transfer service includes flight tracking; however, the client must provide us with the precise flight details.
7. Passenger Responsibilities
- It is strictly prohibited to smoke, vape, or consume illegal substances inside the vehicles.
- All passengers must wear their seatbelts at all times.
- The client paying for the reservation is financially responsible for any damage and/or cleaning costs caused by the renter.
- Follow all safety instructions provided by the chauffeur.
8. Compliance & Security
- HDL Global Transportation reserves the right to refuse service to any client who is under the influence of drugs or alcohol, displays inappropriate behavior, or compromises safety.
- All chauffeurs of HDL Global Transportation are properly licensed, documented, and insured in accordance with applicable laws and current regulations.
9. Liability, Lost o Damage Items
- HDL Global Transportation is not responsible for delays caused by traffic, airline delays or cancellation, adverse weather conditions, road closures or accident or unforeseeable events.
- HDL Global Transportation is not responsible for items left in the vehicle, nor for items that are lost or damaged. HDL Global Transportation reserves the right to charge a fee for returning any item found in the vehicle. A rate equal to that of an airport transfer will be established, plus any applicable tolls and tolls.